HOTEL AFRICA EL MOURADI


I was always told that the El Mouradi Africa was the best hotel in Tunis. And it may have been... 10 years ago. The 5 star hotel lacks what a real 5-star hotel can boast of: service. Reception staff are rather basic. Not that welcoming, probably due to the area character more than lack of training. It all starts in reception. The lighting is way old fashioned. The lifts have rather small doors and seem to go the way they want. I wonder if the would be able to cater for a wheel chair. The rooms seem abandoned to time. They are clean...ish. But very basic for this rating. One of the unbearable things for me was the air conditioned, that, once you left the room, started working even if it was off, so at you return, the room was... extremely hot. If you think that I am joking, look at the thermometer in my room one night. It was thanks to the fact that the window could be opened that I managed to get the temperature down. The views from the 18th floor where I was staying were good. The room had two small beds, even though I had asked for a big bed. As you can imagine, the cover and the blanket needed to be taken off... The bathroom was old fashioned, decorated in Arabic style, and could have been cleaner. Long hairs could be found in the bath, sink... which clearly were not mine. Even a little spider...
Breakfast was generous, but most things were repeated. Fruit was not fresh apart from the odd thing that didn't look that fresh. Plenty of bread and Tunisian cakes. There was a cook waiting for your order of eggs, or crêpes. There was also some typical fried pastry, but in the end, hardly anything to eat. Cheese seemed really dry. Pain au chocolate was... ok... Coffee, horrendous. Not really my cup of tea...
Internet was ridiculous. It did not open many websites, which in the end, it was frustrating. 10 Euro for the use for 24 hours... I had to go down to reception and tell the guys there that it was not working. Initially, it was due to some problem in the building, which then turned out to be that it was a general problem with internet in the country... and of course, I said that in this condition, I could not accept the service. So I was promised I would not be charged for it and was sent to the room to give them the password back. Surprisingly enough, the following day, the bill contemplated Internet used which I refused to pay, and eventually, got deducted from my bill.
God, was I happy to leave the hotel !!!
50, avenue Habib Bourguiba-B.P.73 ,
1001, Tunis Ville,
Tunisia
Téléphone : + 216 71 34 74 77
Fax : + 216 71 34 74 32Site
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